Quality Commitment

Quality
is our
True North

“True North” is defined as the highest ideal a company can reach. At ULG, our true north is a persistent practice of daily improvement performed by everyone on our team. We know that opportunities for quality improvement constantly present themselves, and at the heart of our company is the goal to unearth and pursue these opportunities at every turn. Our quality management ideals are shaped by both customer input and our strategic plan. Our obsession with quality is transforming the language landscape, one word at a time.

The Power of Good People

Our language services are powered by over 10,000 linguists with proven track records of excellence. These professionals hold language certifications and advanced degrees, and pass rigorous testing for translation accuracy and regional nuance. Each ULG linguist is a primary speaker of the language they translate or interpret and is a trained subject matter expert in the industries they serve. They ensure that specific words and larger concepts are properly conveyed to the market.

As an innovative language services provider with local linguist teams around the world, ULG is on the forefront of localization trends and cultural accuracy.

“ULG’s quality commitment pushes us to improve our sales, technology, processes and strategy. We are constantly striving to raise quality and efficiency standards in order to meet and exceed the expectations of our clients and to disrupt and elevate the industry as a whole.”

– Kristen Giovanis, founding partner and President of United Language Group

Measuring Improvement.

We think of quality as a journey with measurable steps. We judge our progress toward ultimate language excellence by surveying our clients, and certifying our processes. We regularly seek input from our clients to get a feel for their satisfaction, and identify specific areas for improvement.

Our quality systems are audited regularly to ensure they live up to the regulations set by ISO standards. Independent auditors review our documented procedures against ISO standards, and award us with certifications that communicate our commitment to perfecting the business of language.

ULG’s Quality Management System is an organized structure of responsibilities, activities, and resources that collectively ensure that all of our clients’ quality requirements are met.

These processes and procedures have enabled ULG to achieve and maintain 98% accuracy rates for the past 35 years. ULG’s internal quality procedures allow us to track each step taken by our internal project team, linguists, and localization engineers, from the initial project submission to delivery of the final translation.

Our International Quality Certifications

ISO 9001:2015

The International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.

ISO 17100:2015

Outlines requirements of the processes, operation and management needed to produce quality and accurate translations that live up to client needs and industry standards.

ISO 13485:2016

Specifies requirements for a quality management system that can be used by an organization involved in one or more stages of the life-cycle of a medical device.

ISO 27001:2013

Provides a framework for Information Security Management best practices that helps organizations protect clients and employee information and to manage risk to information security effectively.

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