Locations: San Antonio

Summary

The Operator is responsible for the day-to-day call center functions, ensuring that both our interpreters and clients are connected in a timely manner, while maintaining Operator performance expectations. This role will handle various tasks including taking in-bound calls, collecting and verifying client data and transferring calls to an over-the-phone interpreter.


Essential Duties + Responsibilities

  • Answer in-bound calls; on average 300-400 calls per day
  • Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed.
  • Act as a back-up for interpreters; Interpreting calls,
  • Ensure quality of phone lines and connection between all parties
  • Complete operator reports using Adminica system to ensure all problems are notated for future reference
  • Other duties as may be reasonably requested

Education, Experience + Skills

  • Bilingual 
  • Able to work flexible hours; including evenings and weekends
  • Proven skills utilizing computer systems including Microsoft Suite
  • Strong customer service skills
  • Excellent communication skills, both written and verbal
  • Energetic self-starter who takes initiative and creative approach to problem solving

Apply Now:(click here)

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