Locations: Los Angeles

Summary

The Compliance Manager is responsible for the implementation and maintenance of a quality framework that ensures compliance with relevant interpretation contracts. This role focuses on compliance with all aspects of compliance to customer contracts including interpreter onboarding, training, evaluation and recordkeeping, coordination with the Managing Director, Call Center Manager, Liaison Manager, Customer Care Manager and HR.


Essential Duties + Responsibilities

  • Work with various internal and external groups to ensure implementation of appropriate policies and procedures, support compliance training, and maintain a system of reporting, direct and coordinate internal and external audits
  • Ensure that the compliance program effectively promotes prevention, detection, and resolution of instances of improper conduct to ensure conformity to state or federal laws, regulatory requirements, client policies, patient privacy, IT Security or the standards of conduct
  • Create and execute on project plans to implement compliance processes for employees, contractors and systems.
  • Manage a team of Compliance Specialists
  • Review contracts and document contract guidelines to ensure adherence to the compliance requirements
  • Collaborates with call center manager, recruiting, QA and customer care to ensure consistency and communication is clear
  • Responsible for following up on reported incidents of non-compliance
  • Responsible for assessing compliance of the organization’s policies and assist in updating or developing new policies
  • Implement and maintain process and systems that ensure compliance to relevant contracts
  • Take the lead on recruiting compliance issues and serve as the escalation point for issues that impact the customer experience
  • Continuously create awareness of compliance systems and processes by training and supporting recruiters on their responsibilities
  • Execute internal audits related to recruiting and interpreters
  • Other duties as may be reasonably requested

Education, Experience + Skills

  • 5+ years’ experience in regulated or compliance-related environment
  • 2+ years’ experience in leadership
  • Working knowledge of management of an effective compliance program, including training
  • Knowledge or experience in the Interpretation Industry is advantageous
  • Excellent presentation and communication skills with previous experience of engaging with clients/customers/colleagues on quality matters a plus
  • Ability to multi-task in a time-sensitive, deadline-driven work environment
  • Detail orientated yet flexible to changing work requirements
  • Strong customer service skills
  • Proven skills utilizing computer systems including Microsoft Suite
  • Adapts quickly in constantly changing environments
  • Positive attitude, have initiative, be detail-oriented and understand the importance of confidentiality

Apply Now: (click here)

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