Over the Phone Interpreting Services

United Language Group (ULG) provides Over-the-phone Interpreting (OPI) by a team of expert linguists. Offering 24/7 call center support, we enable clients to connect with a phone interpreter within seconds from anywhere in the world.

Our operational expertise in telecom, contact center technologies and over-the-phone interpreting services stand out in the marketplace for quality and consistency.

Read on to learn more about ULG’s telephone interpreting services or contact us using the form below.

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Secure & Accurate Telephone Interpreting

United Language Group is committed to the security and accuracy of our OPI services.

We use a 6 Sigma-adapted CAPA process as well as fully redundant RespOrg architecture to protect confidential information and ensure our telephone interpreting processes meet regulatory standards such as ISO, HIPAA, and HITRUST.

In addition to our secure technological capabilities, ULG works with only the best and brightest phone interpreters. Each candidate must pass a rigorous screening process that tests areas such as accuracy, emotional intelligence, professionalism, ethics and more. Ultimately less than 8 percent of applicants pass ULG’s qualifying exam.

United Language Group processes more than five million minutes of OPI connections per month, so you’ll be in good company.

OPI: How Does It Work?

At United Language Group, our Over the Phone Interpreter service is engineered to be a seamless experience. Services are easily accessed 24 hours a day, 7 days a week via a custom toll-free number. In a matter of seconds, users are paired with one of our 7,500+ professional telephone interpreters fluent in over 200 languages. We also support TTY/TDD communication and Limited English Proficiency (LEP) callers.

At ULG, we specialize in telephone interpreting for a wide range of sectors including:

  • Insurance
  • Healthcare
  • IT
  • Legal
  • School Districts
  • Government
  • Retail
  • Customer Service
  • Call Centers

About United Language Group

United Language Group is one of the world’s largest and most innovative translation, localization and interpreting providers. With offices in 7 countries and 3 continents, we’re the trusted translation partner for hundreds of regulated and non-regulated businesses. As a full-service Language Solutions Partner, we distinguish ourselves from traditional “Language Service Providers” in four ways:

  • We anticipate industry trends and regulations, not react
  • We provide tailored language solutions, not cookie-cutter services
  • We offer an advanced technological solution using our proprietary Octave Technology Suite
  • We provide a secure translator environment, ensuring all documents remain confidential

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