Clear communication is critical in healthcare. Language barriers can harm patients and make it difficult for providers to provide prompt, efficient treatment. Our trained interpreters offer immediate round-the-clock support via phone and video, as well as in-person interpretation upon request, so everyone understands and receives the best possible care.
Miscommunication in healthcare can lead to serious consequences. With our 24/7 medical interpreting services, help is just a few clicks or a phone call away — you can even summon an interpreter directly from the patients’ EHR thanks to our Epic integration! Assist patients in their preferred languages over the phone, through video or in-person for clear, accurate communication. Our interpreters are always available to support you and your patients, reducing wait times and improving care quality.
Rely on our certified interpreters to provide the same level of care and attention you would expect for your own family, enhancing patient satisfaction and improving communication in every interaction. Every interpreter is certified and rigorously trained to handle complex medical terminology and scenarios while complying with all relevant laws and regulations.
Healthcare needs don't stick to a schedule, and neither do we. Our extensive network of interpreters is available 24/7 to meet the demands of any healthcare setting. From routine appointments to emergency situations, our interpreters are ready to provide the support you need, providing patients and providers with continuous and effective communication at all times.
Yes, you can access our interpreters instantly, 24/7, through our over-the-phone, in-person and video remote services. Whether it's for an emergency or a routine consultation, our certified interpreters are always available to ensure clear and accurate communication, enhancing patient care and provider efficiency. Additionally, ULG supports translation in over 200 languages, offers 24 hour customer support from United States-based and worldwide teams, and leverages a secure proprietary translation management system for real-time project tracking.
To work with our medical interpreter agency, all interpreters must be certified and undergo rigorous training to meet the highest standards in medical interpretation. They are thoroughly vetted to ensure they can handle complex medical terminology and scenarios, providing the same level of care you would expect for your own family.
We offer over-the-phone, video remote, and in-person interpreting services. Over-the-phone interpreting provides quick, easy access for immediate needs. Video remote interpreting offers visual cues that enhance understanding and rapport and help ASL medical interpreters communicate effectively. In-person interpreters provide a more personal touch and the ability to read non-verbal cues like body language and facial expressions, which are essential for accurate communication and patient care. Each type enhances patient care and provider efficiency in different scenarios.
Our telehealth interpretation services are available on most major video conferencing platforms.
Yes, our services are fully HIPAA-compliant. We prioritize patient privacy and data security, ensuring that all communication through our interpreting services meets the stringent requirements of HIPAA. You can trust us to protect your patients' confidential information.
Yes, our interpreters have expertise in various specialized medical fields, including cardiology, oncology, pediatrics, and mental health. They are familiar with the specific terminology and protocols of these specialties, ensuring precise and effective communication between patients and healthcare providers. This specialization helps improve the quality of care and patient outcomes.
We ensure fast connection times through advanced cloud-based call center technology, which uses sophisticated routing to connect callers quickly to the right interpreter. This technology, combined with our extensive network of over 10,000 linguists, means you can access an interpreter within seconds, maintaining effective communication.
What makes us stand out from other medical interpreter companies? We’re dedicated to finding solutions that meet your organization’s needs and help you provide language access for the diverse community you serve. Don't let language barriers hinder your patient care. Contact us today to learn how our certified medical interpreters can support your practice 24/7.
