Now you can deliver unmatched customer satisfaction for multilingual callers without excessive connection and call handling times. Cut down on frustrating delays and communication barriers with our fast and reliable interpreter services, available on-demand in 250+ languages.
Superior quality: Rigorous interpreter vetting for consistent, high-quality communication
Build stronger customer connections with our reliable call center translation services. Our network of over 10,000 professional interpreters guarantees top-quality service. Each interpreter is a native speaker and industry expert, ready to handle your specific needs in the healthcare, legal, technical, and financial sectors. Available 24/7, our interpreters help you scale effortlessly, maintaining clear and accurate communication to improve call center metrics like one-call resolution (OCR).
Boost your call center’s efficiency with our innovative solutions. ULG’s Direct Connect for inbound calls allows customers to instantly reach an interpreter, reducing call handling times by 17%.
Community Connect for outbound calls enables agents to stay connected with the same interpreter for multiple calls, improving efficiency by 14%. Our smart routing technology ensures callers are connected to the right interpreter for their specific needs, enhancing your call center metrics and providing exceptional service to your multilingual customers.
Cut connection times and scale your multilingual call center capacity effortlessly, even during peak hours or unexpected surges in call volume. Our platform adapts to high call volumes without compromising quality. Access comprehensive data reporting to gain actionable insights, so you can fine-tune your operations and provide your callers with the exceptional service they deserve. Boost your call center’s efficiency with our innovative solutions.
Our network of over 10,000 interpreters offers call center language translation services in more than 250 languages. This extensive coverage ensures that we can meet the needs of diverse multilingual callers, providing accurate and effective communication for any language requirement. Whether you need support in common languages like Spanish and Mandarin, or less common languages, we have you covered 24/7.
Our interpreters undergo a rigorous vetting process to ensure top-notch quality. This includes verification of native language proficiency, industry-specific expertise, and comprehensive background checks. For specialized fields like healthcare, interpreters must also demonstrate knowledge of relevant terminology and regulatory protocols, ensuring accurate and reliable communication.
We serve a wide range of industries, including the healthcare, legal, financial, technical, customer service, government and public sectors.
We also offer specialized life sciences contact center services to assist with customer service calls, pharmacovigilance to ensure aftermarket drug safety, and multilingual patient recruiting to foster diversity in clinical trials.
Our interpreters are industry experts, ensuring that they can handle specific terminology and nuances required for effective communication in any professional setting. This expertise helps improve call center metrics and enhances customer satisfaction.
We ensure compliance with industry-specific regulations by providing interpreters trained in relevant protocols and terminology. For medical interpreting, this includes HIPAA, PHI, and ACA standards. Our interpreters receive continuous training to stay updated on regulatory changes, helping your call center meet all compliance requirements while delivering accurate and reliable communication.
We support call centers by reducing call handling times with Direct Connect and improving outbound efficiency with Community Connect. Our smart routing technology ensures callers reach the right interpreter quickly. Additionally, our comprehensive data reporting provides actionable insights, helping you optimize performance and enhance customer satisfaction.
Smart routing technology benefits multilingual call centers by analyzing call details and language requirements to quickly match callers with the most suitable interpreter. This reduces wait times, ensures effective communication, and enhances the caller experience, contributing to improved call center performance.
Ready to enhance your call center’s performance and delight your multilingual customers? Partner with ULG for scalable, innovative call center interpretation solutions that improve call handling times and customer satisfaction. Contact us today to learn how our expert interpreters and advanced technology can transform your call center operations.
