The path to better health outcomes requires effective communication with your multicultural populations. Through our healthcare language translation services and our decades of experience, we create tailored solutions that bridge language and cultural gaps across the healthcare journey, drive engagement, and allow you to increase your reach and market share.
Medical InterpretingWith a vast network of over 10,000 qualified experts, we provide 24/7 medical interpretation services to ensure effective communication with patients in any language:
• Over-The-Phone Interpreting (OPI)
• Video Remote Interpreting (VRI)
• On-site interpreting
Bilingual Care Coordination Coordinated care delivered in the patient’s or member’s language can improve efficiency, lower costs, and drive positive health outcomes. To help improve communication and health equity for culturally and linguistically diverse populations, our experienced bilingual care liaisons support organizations in their outreach efforts. As a part of our Bilingual Care Coordination program, our liaisons ensure that members and patients are heard and informed in their language throughout their healthcare journeys.
Cultural AdaptationOur cultural adaptation solution incorporates cultural context and audience values to improve health literacy, engagement, access, and outcomes. We evaluate your content according to key considerations such as ethnicity, cultural norms, terminology, and tone, and leverage our Cultural Determinants of Engagement to recommend strategies and messaging that target your audience in culturally-relevant ways.
Cultural Assessment Effective engagement requires understanding your audience and tailoring your messaging accordingly. Our phased approach starts with gathering relevant demographic data and industry information to create a culturally-appropriate campaign framework. We then identify your respective communities and develop comprehensive strategies that engage your diverse populations.
ULG meets the most demanding quality standards in healthcare to ensure excellence.
