it support engineer 

Location: Minneapolis, MN

Summary

This role primarily focuses on providing IT support to the business in addition to managing local facility requests along
with general building security and maintenance.

Essential Duties + Responsibilities:

– Analyze, evaluate, and troubleshoot issues with desktops, laptops, smartphone’s and Mac.

– New computer setup and re-imaging using the approved ULG OS build.

– New employee setup including workstation, workspace, physical access provisioning.

– Maintain computers / virtual images in the Test Lab, provide assistance to the engineering team.

– Support all core business applications, adhering to the IT SLA resolution timeframes.

– Administer the phone system including move, add, and change user extensions.

– Work with key vendors to source and purchase IT equipment.

– Maintain the Ticketing Systems support suite.

– Update the IT knowledge base to ensure the articles are current and up to date.

– Support remote users, troubleshoot VPN, broadband and IP phone issues.

– Provide desktop level support to the global groups and users.

Work within the ISMS framework to protect client data and uphold established security policies and procedures.

– Facility maintenance: work with external contractors to ensure the building is maintained to a high standard

Education, Experience + Skills:

– 3rd level degree and MS certifications

– Minimum experience required 1 year or equivalent combination of education and experience.

– Ability to multi-task in a time sensitive and deadline driven work environment.

– Detail orientated with excellent communication skills.

– Adaptable and flexible to changing work environment.

– Ability to work within a team environment.

Apply Now:(click here)

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