Account Coordinator, Senior

Locations: Los Angeles

Summary
The Senior Account Coordinator will maintain responsibility for administrative sales tasks as well as coordinating sales projects in order to exceed client expectations. This role will manage client complaints, billing inquiries, in addition to many other day-to-day operations related tasks.

Essential Duties + Responsibilities
• Log and Manage all client complaints, corrective actions and maintain internal complaint reporting requirements
• Assist with various customer requests; respond in a timely manner
• Formulates and fosters effective working relationships with vendors to promote and continuously improve the service
• Ensures receipt of proper files from vendor within prescribed time frames
• Process new sales leads
• Manage the correspondence between the sales team and their clients
• Monitor customer accounts; maintain ongoing communication with Account Manager regarding account status
• Provide data and reports to assist the sales team
• Communicates client issues to Account Manager as appropriate; help resolve customer complaints
• Maintain knowledge of sales targets
• Other duties as may be reasonably requested from time to time

Education, Experience + Skills
• 3-4 years of experience in a sales role
• Strong computer skills; including proven knowledge of Microsoft Suite
• Strong customer service skills
• Proven ability to work with accuracy and an acute attention to detail
• Adapts well in a constantly changing environment
• Strong communication skills; verbal and written


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