“True North” is defined as the highest ideal a company can reach. At ULG, our true north is a persistent practice of daily improvement performed by everyone on our team. We know that opportunities for quality improvement constantly present themselves, and at the heart of our company is the goal to unearth and pursue these opportunities at every turn.
Our quality management ideals are shaped by both customer input and our strategic plan. Our obsession with quality is transforming the language landscape, one word at a time.
Our language services are powered by over 10,000 linguists with proven track records of excellence. These professionals hold language certifications and advanced degrees, and pass rigorous testing for translation accuracy and regional nuance. Each ULG linguist is a primary speaker of the language they translate or interpret and is a trained subject matter expert in the industries they serve. They ensure that specific words and larger concepts are properly conveyed to the market.
We think of quality as a journey with measurable steps. We judge our progress toward ultimate language excellence by surveying our clients, and certifying our processes. We regularly seek input from our clients to get a feel for their satisfaction, and identify specific areas for improvement.
Our quality systems are audited annually to ensure they live up to the regulations set by ISO standards. Each year, independent auditors review our documented procedures against ISO standards, and award us with certifications that communicate our commitment to perfecting the business of language.
The International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
Specifies requirements for a quality management system that can be used by an organization involved in one or more stages of the life-cycle of a medical device.
Outlines requirements of the processes, operation and management needed to produce quality and accurate translations that live up to client needs and industry standards.
Provides a framework for Information Security Management best practices that helps organizations protect clients and employee information and to manage risk to information security effectively.