Quality Commitment

Quality is our True North

“True North” is defined as the highest ideal a company can reach. At ULG, our true north is a persistent practice of daily improvement performed by everyone on our team. We know that opportunities for quality improvement constantly present themselves, and at the heart of our company is the goal to unearth and pursue these opportunities at every turn.

Our quality management ideals are shaped by both customer input and our strategic plan. Our obsession with quality is transforming the language landscape, one word at a time.

Read our Quality Policy »

The power of good people

Our language services are powered by over 10,000 linguists with proven track records of excellence. These professionals hold language certifications and advanced degrees, and pass rigorous testing for translation accuracy and regional nuance. Each ULG linguist is a primary speaker of the language they translate or interpret and is a trained subject matter expert in the industries they serve. They ensure that specific words and larger concepts are properly conveyed to the market.

“ULG’s quality commitment pushes us to improve our sales, technology, processes and strategy. We are constantly striving to raise quality and efficiency standards in order to meet and exceed the expectations of our clients and to disrupt and elevate the industry as a whole.”

– Kristen Giovanis, founding partner and President of United Language Group

ULG’s Quality Management System is an organized structure of responsibilities, activities, and resources that collectively ensure that all of our clients’ quality requirements are met.

These processes and procedures have enabled ULG to achieve and maintain 98% accuracy rates for the past 35 years. ULG’s internal quality procedures allow us to track each step taken by our internal project team, linguists, and localization engineers, from the initial project submission to delivery of the final translation.

Our International Quality Certifications

ISO 9001:2015

The International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.

ISO 13485:2016

Specifies requirements for a quality management system that can be used by an organization involved in one or more stages of the life-cycle of a medical device.

ISO 17100:2015

Outlines requirements of the processes, operation and management needed to produce quality and accurate translations that live up to client needs and industry standards.

ISO 27001:2013

Provides a framework for Information Security Management best practices that helps organizations protect clients and employee information and to manage risk to information security effectively.

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Minneapolis Headquarters

1600 Utica Avenue South
Suite 750
Minneapolis, MN 55416